In a praiseworthy incident, IRCTC acted swiftly after a Twitter complaint against a tea vendor who had overcharged Rs 10 from a customer. IRCTC returned the money back to the journalist after he narrated his ordeal of getting conned while on a train journey.
File Photo
Jump To
He got conned for Rs 10
As per a tweet, a journalist was travelling on an Indian Railways train when he asked for a cup of tea from a vendor. While the cup of tea costs Rs 10, the man paid the vendor a Rs 20 note. The tea seller said he doesn’t have change and will return Rs 10 in a while, but failed to return back the money to the journalist.
When chased for money, the journalist, Pritam Saha, was informed by other vendors that this tea seller has a habit of conning people on the trains in the name of returning back the money. Since it’s a small amount, passengers usually give up the chase.
But, he didn’t let it pass. Tagging IRCTC in his tweet, he asked whether the IRCTC tea vendor was looting people. The passenger didn’t worry about not getting Rs 10 back but questioned how many such people had the tea vendor conned.
@IRCTCofficial @IRCTCofficial IRCTC Tea Vender looting people?
Purchased tea for 10. Paid 20. The vender said will return and pay back the change. But it didn’t happen. The question is not only getting back the money. The question is how many Rs 10 are going into his pocket?— pritam saha (@Pritam_Journo) January 13, 2023
IRTC promptly responded to his complaint
He was travelling on train no. 12312 Netaji Express from Ghaziabad to Howrah and the incident happened just ahead of Prayagraj Junction. Responding to his complaint, IRCTC asked the journalist to share his PNR and phone number. Something he seemed to have promptly done.
Sir, kindly share PNR no and mobile no in Direct Message via this link
-IRCTC Official https://t.co/utEzIqAAkm
— RailwaySeva (@RailwaySeva) January 13, 2023
That was not the end. As the matter continued to unfold, the journalist shared a snapshot of a spam caller. He provided further information on the incident. A call was received in the name of IRCTC. The number also has 28 spam reports against it. The person on the call was apparently not an authentic IRCTC official. The journalist’s complaint was hardly addressed.
@RailwaySeva @IRCTCofficial Just for further information:
Got a call from this number in the name of IRCTC. Showing 28 spam reports. The person over the phone doesn’t seem to be an authentic IRCTC caller. He hardly addresses my complaint. Maybe amount is 10 for that reason 🤣 pic.twitter.com/7ekKTsuKie— pritam saha (@Pritam_Journo) January 13, 2023
Vendor was asked get down
A little over an hour later, the complaint was resolved. Thanking IRCTC for their help, the journalist let Twitter know the issue was sufficiently resolved. Not only did he get his Rs 10 back at his seat, a manager of the IRCTC personally came to meet Saha and brought the said tea vendor with him, asking Saha to identify him.
The vendor then accepted his fault in front of the IRCTC manager, RPF and other passengers, following which, he was asked to get down from the train at the Prayagaraj Junction.
For more on news and current affairs from around the world please visit Indiatimes News.
Click Here: United Kingdom Rugby Jersey